- Our Mission
Our commitment to every customer
At CRC, we’re committed to bringing back genuine customer service in the roofing industry by putting clear, consistent communication at the center of every client relationship. From the first phone call, text, or referral, we take the time to understand each client’s needs and develop a plan that meets their goals and expectations. Our promise is simple – listen, communicate, and deliver an exceptional experience every step of the way.
- Our Team
Meet the Owner
Meet James (left), a dedicated professional with an unparalleled eye for excellence. With every project he takes on, James brings a relentless commitment to delivering exceptional results. His meticulous attention to detail ensures that every aspect of the project is executed with precision and care.
- James Floyd: my journey
The Early Work Years
Since beginning my work life in my early twenties, I have always found myself, in one way or another, in customer relations. Most of the positions I held involved serving people, building relationships, and earning trust. Looking back, I believe those various roles over the years prepared me for what was to come: business ownership.
How It Began
A very close friend of mine had been in the roofing industry in one capacity or another for quite some time. He knew I was unhappy in my job, and we had many conversations about it over the years. I think he recognized early on that my heart wasn’t in what I was doing, and he also saw the potential for me to become a real force in the roofing industry.
After many of those conversations, I finally caved. I let go of the wheel and allowed him to guide me into this industry with an open mind and an open heart. I will always be grateful to him for giving me that opportunity and showing me a path that ultimately changed my life.
Present Day
Once I made the leap into the roofing industry, it didn’t take long for me to realize that the industry, as a whole, had a reputation that – let’s just say – needed a makeover.
So I began, one client at a time, trying to redefine that reputation within my own corner of the industry. It started with something as simple as telling homeowners the truth about the actual condition of their roofs. Seeing the expressions on their faces change when I told them their roof was in great shape or still 100% functional was incredibly gratifying.
Over the years, I have built a lifelong network of referral partners because they know one thing above all else: I – and every member of our team – will always be honest with their clients and treat them fairly, no matter the situation.
Our Team
I have been blessed with an amazing wife and two incredible sons who have now started families of their own. Both of them have chosen to join us in this family business journey, and my heart is full. There is no greater blessing than building something meaningful alongside the people you love most – I have been blessed with the good fortune to build a company surrounded by family and friends. That being said – the majority of the sales staff are friends I have had for many years.
James Floyd
Owner
Brock Floyd
Sales Representative
Taylor Floyd
Sales Representative
Matt Ruckel
Sales Representative
Phillip Swink
Sales Representative
JD Stephens
Sales Representative
Bryce Klusovski
Sales Representative
Larry Edgemond
Sales Representative
- What Our Customers Say
Built on referrals.
Backed by craftsmanship.
500+
Satisfied Customers
"I recently had my roof repaired. These guys did an awesome job. I called after the recent hail storm. The same day they came out evaluated the damage and showed me pics and explained the condition of the roof. They informed me that I would need a new one. I provided my insurance. They handled everything. Within 3 days I had a new roof and gutters. The owner was engaged and was always available to answer my questions. I will highly recommend custom roofing and construction to anyone who has roof damage.."
"What a great experience. Brock was attentive and checked on us before, during and after our roof was replaced. His guidance on shingle and color on the roof and gutters was spot-on. The installers were courteous and cleaned up after themselves every day. Don’t hesitate to use Custom Roofing and Construction. Ask for Brock and tell him Greg sent you!!."
"They replaced my roof, and did a great job. The whole process was so easy. They provided great quality work, were very responsive, and honest, and were a great choice for the job. I have since called them to come out an repair my mom's roof, after a large limb fell and put a hole in it. I will be referring them to all my friends and family from now on!!"
"James and Team are fantastic. We had the headache of quite a bit of hail damage and the Custom Roofing team made it easy and took care of everything - the roof, my gutters (painted to match my house paint) and even stained my fence. Compete turn key operation on time and on budget - I highly recommend James and his Team at Custom Roofing and Construction."
"James and his crew were fantastic with our project! Roof, gutters, and the new stain on our fence look great! We really appreciate all the attention to detail that James provided. We were in constant communication with James in person and over the phone. He was on top of everything! It was very nice to work with a such a proactive company. It is easy to see why they have been so successful with a long track record of success. I would definitely recommend Custom Roofing and Construction to anyone!"
- FULLY INSURED
- WORKMANSHIP WARRANTY
- MULEHIDE CERTIFIED
- OWENS CORNING PREFFERED CONTRACTOR
- FULLY INSURED
- WORKMANSHIP WARRANTY
- MULEHIDE CERTIFIED
- OWENS CORNING PREFFERED CONTRACTOR
